We will process your order within 48 hours. Tracking information will be available online within 3 days of order processing. This means your shipment will be trackable online within 1-5 days.
For the USA, Canada, Australia, UK, Germany, France, Poland, Italy, Spain, Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. Delivery time is 5-14 business days.
For other countries, 95% of our shipments are handled by TopYou and China Post. Delivery time is 8-18 business days.
How long does delivery take?
Europe (most countries): 8-13 business days (including the Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, and Croatia)
USA: 5-9 business days
Germany: 6-13 business days
UK: 6-13 business days
Singapore: 4-8 business days
Malaysia, Taiwan, Thailand, and South Korea: 4-9 business days
Canada: 6-12 business days
Australia: 7-13 business days
Philippines: 6-14 business days
Hong Kong and Macau: 3 business days
Vietnam and Cambodia: 7-13 business days
UAE: 6-15 business days
Which countries do you ship to? We offer international shipping. We currently ship to the following countries and are working to expand our delivery coverage. If your country/region is not listed, please feel free to contact us at xiaohuafang38@gmail.com.
Our shipping countries/regions: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.
What if my package is damaged or lost? If you encounter this problem, please contact our customer service team at xiaohuafang38@gmail.com for assistance. We will investigate the matter, which may take up to 5 business days.
What if I receive the wrong or missing item? Please contact our customer service team at xiaohuafang38@gmail.com and provide photographic evidence.
Do I need to pay customs duties or import fees? Depending on the country from which we ship, you may need to pay additional import fees upon receipt. You will be responsible for these additional fees. Please contact your local customs office for more details.
Due to stricter customs inspections between August and November, our delivery time may be 1-2 days slower than usual.